This set of tools enables the Department to
manage requests from citizens and companies as well as from provincial-government
departments and organizations to use public land. Such requests pertain
to a variety of needs for residential, commercial, recreational, industrial,
and public-utility purposes.
Department's know-how is centered on implementing integrated
business processes based on technologies tailored to MRNF's and
its customers' needs. These technological tools promote:
- Improving knowledge of the territory;
- Ensuring coherency of interventions;
- Processing files from application submission up to issuance
of the right;
- Renewal of rights;
- Amending land rights.
In addition to processing
base data in order to respond to customer applications, the land
rights management system produces statistics and generates management
reports for rights to use public land. The system is also linked
to an accounting system, which contains information about customer
accounts. The development and implementation of these management
tools helped improve and standardize customer services.
Fairness and Reliability
The Department has
also implemented a legislative and administrative framework that
ensures the reliability of land rights granted and that guarantees
openness and fairness in how they are granted. Rights are granted
based on fair and reasonable compensation from the beneficiary.
The rates used by the Department in
granting land rights are generally based on the principle of market
Consequently, in the case of public land used for
vacation purposes, the Department reassessed in 2003 the market value base for public land. This new
base make it possible to set lease rates so as to respond to
customer expectations while maintaining the principle of basing
rates on market value.
The Department's expertise
with respect to managing land rights to public land can be shared
with any government or organization interested in the effective
management of land rights granted on its public land.