Submitting a Complaint
To enable the Office of the Complaints Manager to process your case, we ask you to provide the following information:
- Your name, address and telephone number.
- A detailed description of the situation.
- The outcome of your approach to the administrative unit in question, up to the time of your complaint.
- Your expectations in requesting a review by the Office of the Complaints Manager.
If your complaint or request involves other Government departments, agencies or bodies, we recommend that you approach them individually.
What Happens Next
If you submitted your complaint in writing, an acknowledgement will be sent within three days of receiving your complaint.
When your case is processed, someone from the Office of the Complaints Manager may contact you for additional information or documentation.
The Complaints Manager’s final response will be sent to you in writing, within 20 days or less of the date on which your complaint was received. You will also be given a clear explanation of the reasons for the decision.
To Contact the Office of the Complaints Manager
Bureau de la sous-ministre et Secrétariat général
Ministère de l’Énergie et des Ressources naturelles
5700, 4e Avenue Ouest, Suite A 301
Québec City (Québec) G1H 6R1
Telephone: 418 627-6370
Toll-free: 1 866 364-7018
Fax: 418 643-1443
If, after this process, you still feel you have been treated unfairly, or if you believe the final decision is unjust, you may contact the Ombudsman.