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The comments, suggestions and complaints made by citizens are very important to us, since they help us to improve our service quality.

If the service you received did not meet your expectations, we invite you to inform the person with whom you dealt, in order to find a satisfactory solution. Most problems can be resolved in this way.

If you do not know who to contact, please ask Customer Services.

If, after taking these steps, you still feel you were unfairly treated by a decision or omission on the part of the MERN, you may contact the Office of the Complaints Manager, in writing or by telephone.

Office of the Complaints Manager

The Office of the Complaints Manager offers you an additional recourse to a neutral, impartial authority in cases where you feel your needs were not adequately addressed by one of the MERN’s administrative units